We are sorry to hear you are experiencing problems and our other support pages have been unable to help you find a solution.

In most cases where the CTEK charger does not function the fault lies elsewhere and not with the charger. An easy way to see if the problem is the charger is to try it on another battery that you know to be working. If this does not solve the problem you have two options:

得知您遇到问题，我们很抱歉，我们的其他支持页面也无法帮助您找到解决方案。

在大多数情况下，翼路德科技CreatorTEK的CTEK充电器无法正常工作，故障出在其他地方，而不是充电器。一种简单的查看充电器是否有问题的方法是尝试使用另一只知道可以正常工作的电池进行尝试。如果这样做不能解决问题，则有两种选择：

OPTION 1

You should preferably contact the dealer where you bought the product. Check the local laws in your territory to see what your consumer rights are. You will probably need to have your proof of purchase available.

您最好与购买该产品的经销商联系。查看您所在地区的当地法律，以了解您的消费者权利。您可能需要提供购买证明。

OPTION 2

If the product is within its warranty period you may be able to return it to us for a repair or exchange (depending on model). All CTEK chargers under 10 Amps output have a 5 year manufacturers limited warranty. 10 Amps and above is covered by a 2 Year manufacturers warranty. To qualify you will need to be able to show us your proof of purchase if we request it.

To see if you are eligible you will need to fill in a RMA form, download here (save it on your computer before filling it in). Follow the instructions to complete the form and email it to us at support@ctekchina.com. We will contact you within 2 working days to advise on how to proceed. For fastest response please write to us in English.

如果产品在保修期内，您可以将其退还给我们进行维修或更换（取决于型号）。所有10安培输出以下的CTEK充电器均享有5年制造商有限保修。10安培及以上电流享有2年制造商保修。要符合资格，您需要能够向我们显示您的购买证明。

要查看您是否符合资格，您需要填写RMA表格，请在此处下载（在填写之前将其保存在计算机上）。请按照说明填写表格，并通过support@ctekchina.com通过电子邮件将其发送给我们。

我们将在2个工作日内与您联系，以提供处理建议。

Before contacting us please read our Warranty Policy